How to Maintain High Customer Retention

Working on customer retention is very important when it comes to growing a sustainable business. Research has shown that increasing customer retention rates by only 5% can increase a company’s profits by up to 95%. In addition, retaining existing customers costs much less than acquiring new ones, and both are valuable when it comes to […]

Modern Customer Support Tools to Help Your Business Thrive

“If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000.” — Jeff Bezos, Founder, Amazon   This quote by Jeff Bezos might not be the most positive to start this article with, but who are we kidding? […]